Centre of Excellence award
We are absolutely delighted to be awarded the Customer Service Centre of Excellence award by the World Host! Even better we were told that Mackays Hotel is the first hotel in the UK and the first business in Scotland!.
The Centre of Customer Excellence award highlights those exemplar organisations that are not only delivering very high customer service standards, but who are willing to commit and give time to sharing and driving industry best practice in their local region and / or community. Mackays Hotel was chosen by People 1st to receive this award not only as a result of the excellent customer service standards delivered but also because of their continued commitment to investing in training and development of their people as well as their work in promoting good practice in the area. Murray Lamont, the owner of Mackays Hotel, commented “it was a surprise to be chosen as we knew nothing about this award until we were contacted by People 1st . We have always aimed for high standards and are really pleased to be working in partnership with Caithness Chamber of Commerce to spread WorldHost standards across Caithness and Sutherland.”