COVID -19 Policy

Mackays Safety Measures for your peace of mind

Find out how we will keep you safe and socially distanced whilst enjoying a relaxing break in north Scotland. We have introduced enhanced disinfectant measures, one way systems and so much more to keep you relaxed and able to travel safely. Coronavirus Safe Travel in Scotland with MacKays Hotel.

Coronavirus Safe Travel in Scotland

Ensuring coronavirus safe travel in Scotland is important to us. As such, we have put in place enhanced procedures ensuring your safety for when you stay with us.

Our building, which we love, was built in 1883 and was not designed for 2-meter distancing. So we have a one-way system in place for you to avoid crossing over. You will always enter the hotel through the main front door whether staying with us or eating with us.

We have signage and arrows in place to help you navigate the hotel. We will also ask you to join us in the Mackays Dance which is simply if we take a step towards you then we ask you to take a step back – the music will be in your head 😊.

Enhanced Cleaning & Disinfecting

We have enhanced sanitation procedures in place for your safety and our teams. Payment will be taken for your room before arrival and room keycards will be sanitised for your arrival. Your food and drink will be charged to the card provided and an invoice emailed to you.

Where possible we will practice the one-meter physical distancing (remember the Mackays Dance 😊) and where it is not achievable we will be wearing masks in public areas. Hand sanitising stations will be available throughout the hotel and directional signage will be in place.

Safe Check In & Out

We have roped areas in place to ensure you maintain a safe distance when checking in and signs explaining this at the entrance. We will be staggering dining times, so do book in advance to secure your preferred time. You will notice a Perspex screen at reception now.

We have trained our team in our new procedures and they have all attended an in house orientation return to work session.

Hotel Room Disinfecting

Our housekeeping team will only enter your room if it is vacant and we will not service during your stay unless it is over 7 days. The team will follow the Covid-19 cleaning guidelines.

Our Guests

We ask all guests to be considerate of others and will be sure to follow the guidelines for our, yours and other guests’ comfort and safety.

We are looking forward to seeing you and even though we will be physically distancing we will still be doing our Mackays Magic.

Warning – Max and Bria are still getting used to the distance requirement and are furiously wagging their tails at the thought that they will see people other than us!

Warmest regards
Ellie, Murray, and Jennifer.

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